by Tosh | Dec 20, 2023 | Customer Experience, Reputation Management
In today’s digital age and online shopping landscape, the influence of social proof, especially online reviews and testimonials, has become an invaluable asset for any business. These written or video testimonials, social post captions or comments, and online...
by Tosh | Dec 1, 2023 | Customer Experience, Marketing
“Never Lose A Customer Again” by Joey Coleman emphasizes the significance of surprise & delight in creating an unforgettable customer experience and fostering lasting customer relationships. Here are actionable ways to incorporate surprise &...
by Tosh | Dec 1, 2023 | Marketing, Reputation Management
Here’s a little trick most business owners don’t know: you should always respond to reviews, ESPECIALLY the negative ones. Firstly, positive or negative, your response let’s potential customers know that you care about the feedback you receive and...
